Balanced Scorecard
A Comprehensive Performance Evaluation Framework
The Balanced Scorecard expands performance evaluation beyond financial measures by incorporating customer, internal process, and learning and growth perspectives. This approach aligns operational performance with long-term strategic objectives.
Tip
Long-term organizational success requires balancing financial performance with customer satisfaction, operational excellence, and continuous learning.
Summary
The Balanced Scorecard integrates financial and strategic performance into a unified evaluation system.