Introduction to Business Process Analysis & Operational Performance
Understanding Business Processes
A business process is a structured sequence of activities that transforms inputs into valuable outputs for customers or stakeholders. Business Process Analysis (BPA) examines these activities to improve efficiency, quality, cost, and overall organizational performance.
- Business processes create value for customers.
- Processes consist of interconnected activities.
- Operational performance measures how efficiently processes achieve objectives.
- Continuous improvement is a key goal of process analysis.
Note
Improving a process often increases customer satisfaction while reducing operating costs.
Summary
Business Process Analysis helps organizations understand, evaluate, and improve the way work is performed.