Introduction to Business Processes

Understanding Business Processes

A business process is a structured sequence of activities performed by people and information systems to achieve a specific business objective. Every organization depends on business processes to deliver products, provide services, manage resources, and satisfy customers. Information systems automate and support these processes to improve efficiency, accuracy, and consistency.

• Business processes transform inputs into valuable outputs.
• They involve people, technology, data, and procedures.
• Processes may be manual, automated, or a combination of both.
• Well-designed processes improve productivity and customer satisfaction.