Governance Metrics and Performance Measurement

Measuring Governance Effectiveness

Organizations measure IT performance using Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), dashboards, scorecards, and regular reporting. Performance measurement helps management evaluate whether IT objectives are being achieved.

• System availability percentage.
• Incident response time.
• Security breach frequency.
• Project completion rate.
• Budget utilization.
• Compliance audit results.

You cannot improve what you do not measure.